Consumer Communication for Teams
Unobox is a consumer communication platform
that streamlines all consumer messaging channels into 1 team-focused inbox.
Stop jumping between apps
Juggling multiple communication apps is frustrating.
Each team member has to master the nuances of each app, listen out for its alerts, interact with it and then manage its canned responses & auto-replies independently of each other. They also have to keep track of open conversations and where they took place when they can’t reply straight away. They even have to pass devices around to avoid being kicked out or locked out of certain apps.
Unobox solves these multi-channel woes by replacing everything with just 1 app, 1 inbox, 1 alert, 1 set of snippets and 1 set of auto-replies.
Become easy to reach
Consumers want to use the channels that they find convenient. But it’s tough for you to support so many when you’re spread thin.
So either you make your team suffer by taking on more channels than you can handle, or you skip some channels and make your customers suffer.
By streamlining all channels into one app, Unobox lets you give consumers what they want (support for their preferred channels) whilst also giving your team what they want (1 single app).
Keep your team accountable
You can’t hold anyone accountable without an audit trail.
Communication guidelines are there to build excellence in your team. But when everyone uses the same login, they all blame each other when things go wrong and steal credit when things go right.
Unobox lets you see which person sent a given message as well as their messaging history. This lets you acknowledge those who comply with your guidelines and address those who don’t.
Measure performance
You can’t improve customer service without measuring staff performance.
Native apps give very few analytics and the few they do are for messaging as a whole — not for individual team members.
Unobox gives you all the analytics you need to regularly review team members individually. You can then use this to give them evidence-based feedback to ensure they deliver excellent customer service (and don’t detract from it).
Scale customer service 24/7
Customers want to chat at their convenience and can be impatient.
If your team is not available for them, either because they’re busy or because it’s after hours, customers can easily get frustrated and look elsewhere for alternatives.
Unobox lets you connect bots to fill in for your team when they’re not around. Even when they are, bots free them up. So consumers get good customer service whenever they message you — 24/7 — and can hand themselves over to a human if needed as soon as they become available.
Want to talk with someone?
If you'd like to discuss your needs with a member of our team, then just get in touch. We look forward to hearing from you.