Having more than one person manage conversations through the same account can be very confusing.
Who is responsible for handling new conversations? Who is responsible for replying to existing ones? Who sent the message that irritated your customer? Who sent the message that pleased your customer?
With Unobox, everyone logs in with their own username and password.
This opens up possibilities such as Assignments, Operators, TeamChat, Analytics and Audit Trails.
It also means that your team can be of any size without anyone being logged off a channel or the channel account being frozen for suspicious use.
Summary
- Keep your team organized and accountable.
- Stop the blame game.
- Know who is responsible for each message.
- No more shared passwords.
