You're closed for the day, but consumers message you anyway.
If you don't set their expectations right, waiting until tomorrow will frustrate them. Even if it's during opening hours, setting expectations of when you'll reply is the difference between patience and irritation.
Most channels let you do this by specifying opening hours and setting welcome & away messages. But managing them all on each channel individually is a frustrating experience.
With Unobox, you get a single interface to manage them all.
Set your hours and welcome/away message once and it'll update on all channels automatically.
If you need to make an exception (like being closed on a public holiday), you can easily do that from the Unobox app too.
And when you're ready to get more advanced, use a chatbot to take over the messaging experience on your behalf 24/7.
Summary
- Centrally mange opening hours, welcome messages and away messages.
- Keep customers informed across all channels with a unified tone.
- Easily make exceptions to opening hours when needed.
