Re-typing responses to repetitive questions is frustrating and time-wasting.
Not only that, but it leads to consumers receiving inconsistent and outdated information.
This is especially true when your team has people who are not native English speakers, who aren't confident in their writing skills or who simply don't have the time to write custom replies to every question that comes their way.
And whilst many channels let you save/edit/delete snippets (saved replies, canned responses etc.), you have to repeatedly save/edit/delete each one on each app.
With Unobox, you save/edit/delete only once and the snippets are then ready for you to insert in any message on any channel with zero effort.
This helps you standardise communication by ensuring that your whole team uses the same language, even when written English is not their forte.
It also ensures that the information in your team's messages is consistent and up-to-date.
And because Unobox is a multi-channel platform, you only need to manage snippets once to use them across all channels.
Summary
- Save time by not typing out the same messages repeatedly.
- Easily insert pre-written messages into conversation responses.
- Ensure consumers receive information that is up-to-date and consistent.
- Standardize communication by ensuring everyone uses the same words.
- Overcome any shortcomings in your team's language skills.
