Discussing consumer conversations is difficult for teams.
Forwarding screenshots and copy-pastes to each other through email, Slack or WhatsApp is additional work that adds clutter to everyone's life and makes "dropping the ball" inevitable.
And don't ever try to review a team discussion if a customer complains. You can't!
TeamChat solves this by letting your team discuss conversations *inside* the conversations themselves.
If someone asks Sally something she can't answer, she can alert @Harry from within the conversation. When he answers from the same place, Unobox will notify @Sally so she can answer the customer.
Not only does this eliminate wasted time, hassle and clutter, but it gives your team the context of the full conversation and its previous TeamChats.
And you'll always have an audit trail that shows the discussions between your team.
Summary
- Discuss conversations in the context of both conversation and TeamChat histories.
- Streamline your customer support process.
- Eliminate the clutter of screenshots and copy-pastes.
- Save time by letting staff discuss conversations quickly.
- Keep team discussions connected to consumer conversations.
- Preserve an audit trail of every team discussion that surrounds every conversation.
