For businesses with multiple locations or divisions, assigning conversations is a challenge.
The people in each group rarely know each other well enough to assign conversations to them. So when someone realises they can't resolve an issue, who do they assign to if the person is in another group?
Unobox takes care of this by grouping users into teams that make sense for your business.
You can create them based on location, department, specialisation or whatever else makes sense for you. Staff can then assign conversations to a team (rather than a person) and the team's set-up will choose the right person on their behalf.
Summary
- Keep work organised and streamlined.
- Specify groups of users based on location, department, specialisation, etc.
- Assign conversations to the most relevant team automatically.
